Support Desk is Online
IT Support & Operations
If you are experiencing issues with routing rules, token limits, or need to request a new operator account, please reach out through the official internal channels.
1. Internal Ticketing System
For non-urgent requests, account provisioning, and quota adjustments. (VPN Required)
Navigate to: https://jira.internal.northline.local/servicedesk/customer/portal/3
2. NOC Incident Response
For critical gateway failures or severe latency issues affecting production.
On-call Pager: +1 (800) 555-0199 (Ext: 402)
Slack Channel: #incidents-api-gateway
3. General Inquiries
For documentation clarification or architecture discussions.
Email: support@northline.local